.jpg) |
.jpg) |
|
Sign In
Our French Aisles
|
Frequently Asked Questions
• Can I order or pay by phone? • Where are you located and how can you be reached? • Is my credit card data and personal information safe on your site? • Where can I change my personal details on your website? • I forgot my password, what should I do? • What is your Privacy Policy? • Do you ship everywhere in the U.S? What are the delays and shipping charges? • Is it possible to cancel an order once placed or return it? • Do you have a printed catalogue? • What are the health problems associated with excessive consumption of licorice? • How do I prepare the duck confit? • Is there a minimum amount for my order? • What if I want a French product that I couldn't see in your store? • Have a question we didn't answer? Question: How can I place an order? Answer: Shopping on StraightFromFrance.com is simple and easy. Just browse through our aisles and add the products you like to your personal cart. Once you are finished, click on "Checkout" and register your personal information (Name, contact details, delivery address and payment information) on our website. We will then process your order and send it right to your door within a few days! You can use your password and email address the next time you visit us to login to your own account and review your past orders. Q: Can I order or pay by phone? A: Yes you can. Please call 1-877-840-8180 to order by phone. Alternatively, you can send us your order by email at Support@StraightFromFrance.com and send us a check for the payment.
Q: Where are you located and how can you be reached? A: We are located in the U.S.A in the state of California. You can contact us by:
Q: Is my credit card data and personal information safe on your site? A: Absolutely. The security of your credit card and personal information is of the utmost importance to us. We understand that using Web Based electronic commerce can cause concerns. That's why we have taken every precaution to make your transactions secure. The checkout and payment areas of our website are secured using SSL encryption. SSL (Secure Sockets Layer) is a state of the art Internet standard that assures your credit card data and personal information are never sent over the Internet unencrypted. Q: Where can I change my personal details on your website? A: After signing in on StraightFromFrance.com, a page showing your account history will be displayed. Click on your name to change your personal details. Q: I forgot my password, what should I do? A:When you click on "Sign in" in the upper right corner of the website, you'll see a link to help you retrieve your password. Just follow the instructions. Once you have provided us with your name and your email address, we will send your password back to you via email. Q: What is your Privacy Policy? A: At Straight From France, we respect your privacy and will never give out your name or any personal information to a third party. Please go to our Store Policy section to know more. Q: How can I pay for my order? A: We accept major credit / debit card companies such as Visa, MasterCard and Discover. We also accept payments through Paypal. Besides Visa, MasterCard et Discover, Paypal also allows you to pay with American Express or directly through your bank account. Note that you don't need to have a Paypal account to make a payment through them. Shipments will take place after receiving payment confirmation. An automatic email will then be sent to you with your order confirmation number. We don't accept checks or money orders at this time. Straight From France reserves the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem completing the delivery. Q: Do you ship everywhere in the U.S? What are the delays and shipping charges?
A: Please refer to our Store Policy section for every question related to our policy on Deliveries, Returns and Privacy. A: Same as previous question. Please refer to our Store Policy section for every question related to our policy on Deliveries, Returns and Privacy. Q: How do I track my shipment? A: We will send you en email mentionning the carrier we used to ship your order and the tracking number corresponding to your package. Note: Once an order is placed, it may take up to several days before current tracking information is available. Q: Is it possible to cancel an order once placed or return it? A: Please refer to our Store Policy section for every question related to our policy on Deliveries, Returns and Privacy. Q: Do you have a printed catalogue? A: Not at this time. All our products can be found online at StraightFromFrance.com. A: Yes, we do. We are located at Glendale Galleria Shopping Center in the state of California (level 2). Please come visit us anytime! We are open 7 days a week from 10 am to 9 pm monday to saturday, and from 11 am to 7 pm on sunday. Q: What are the health problems associated with excessive consumption of licorice? A: Licorice is a shrub whose root is used to flavor candies, drinks, teas, and many other products. Glycyrrhizin, or glycyrrhinizic acid, is the principal active component of licorice root. A 2008 European Commission report suggested that "people should not consume any more than 100mg of glycyrrhizinic acid a day, for it can raise blood pressure or cause muscle weakness, chronic fatigue, headaches or swelling, and lower testosterone levels in men." Some of these effects are due to the fact that glycyrrhizin decreases potassium levels. Although 100mg is the recommended upper daily limit, persons with certain preexisting health conditions (e.g., hypertension, glaucoma, hypokalemia, slow intestinal transit) may be sensitive at much lower levels of consumption. Studies have found that licorice candies contain between .29 and 7.9mg of glycyrrhizinic acid per gram of candy; the mean is 1.7mg/g. Antesite contains 3g/100cl. Straight from France products containing licorice are Cachou Lajaunie, Zan, Zanoids, Batna and Antesite. A product often overlooked by those trying to moderate their licorice intake is herbal teas; many of those aimed at facilitating digestion contain licorice in non-negligible quantities. Read the full European Commission report (link opens pdf file): Opinion of the Scientific Committee on Food on Glycyrrhizinic Acid and Its Ammonium Salt On the other hand, licorice does have some health benefits: it facilitates digestion, soothes peptic ulcers and irritated throats, relieves coughs, has anti-inflammatory properties, is good for liver diseases, and is said to help against herpes. Licorice has even been cited for its anti-cancer properties. Q: How do I prepare the duck confit? A: As its name indicates, duck confit is already fully cooked (confit means that it has been slowly cooked, and then preserved, in its own fat). All you need to do is to heat it, either on the stovetop or in the oven. If you plan on eating the skin, it is best when it is crispy and golden. The advantage of cooking the duck on the stovetop is that you can better control the brownness and crispiness of the skin; the disadvantage is that because the duck is extremely fragile, it may fall apart as you turn it. The advantage of the oven is aesthetic: because you can heat it through without turning, it will remain intact. In addition, duck cooked in the oven seems to remain moister. But in our experience, duck cooked in the oven is never as crispy as that cooked on the stovetop. Extracting the duck from the can may be a little messy, because it is packed in its own fat. Begin by removing each leg/thigh from the can, either with a pair of tongs or with your bare hands. Try to shake or scrape off as much of the fat clinging to the legs/thighs as possible; the duck should not bathe too much in its fat while cooking. Set aside the remaining fat for the accompanying dishes (e.g., sauteed potatoes) or for later use. For the stovetop: heat the duck in a shallow saute pan (avoid using pans with steep or deep rims); saute it on each side until it reaches the desired degree of crispiness and brownness. For the oven: bake on medium-high until hot and brown. If you want crispy skin, you need to heat the duck at a relatively high temperature. It is therefore best to heat the duck skin side down on a baking sheet, rather than in a dish. When serving the duck confit in a dish with beans, potatoes, lentils, mushrooms, or other vegetables, we personally prefer to brown the confit separately before mixing it with the other ingredients. Don't forget that you can also use duck in salads; in this case you should remove the skin and bones and heat the confit before mixing. Q: Is there a minimum amount for my order? In order to offset the delivery costs of our products to us, we require a $10.00 minimum order each time you make a purchase on StraightFromFrance.com, unless otherwise specified on our home page. Q: What if I want a French product that I couldn't see in your store? A: Our commitment is to meet your every need. If you are thinking of a French product you would like us to find for you, we will do our best to get it to you. Of course, we will comply with import restrictions to the US. We will then be back to you with a price and a delivery time. A: We do practise wholesale prices for professionals only. Please email us or call us for more information. Q: Do you have a question we didn't answer? A: If you have additional questions, the answers may be in our Store Policy section or in our Terms of Service section. In all cases feel free to e-mail us at support@straightfromfrance.com. Also, we want to hear your thoughts and suggestions on how we can make our site and/or product line better, so please let us know. |
.jpg)
|
|
.jpg)
.jpg)
